Terms & Conditions

Terms and Conditions

The following Terms and Conditions govern the use of this website and your interactions with Firefly Education.

In ordering from or interacting with Firefly Education, it is assumed that you have read, understood and accepted the conditions of purchase and/or use listed below.

Use of online products obtained via a Firefly Online Account

I acknowledge that by signing up for a Firefly Online Account I am bound by the following Terms and Conditions. These Terms and Conditions are applicable to the use of any online product for Maths Trek, Sound Waves, Writing Time, Think Mentals, English Stars, iMaths and BitMaths (where relevant).

  1. (a) For online products obtained via individual access:
  • the use of any materials acquired through this access is for use in my classroom only
  • it is my responsibility to ensure that any electronic files are used by students, parents and personnel working with my class only
  • I am the owner the licence (not my school).
  1. (b) For online products obtained via school access:
  • the use of any materials acquired through this access is for use by our subscribing classrooms, teachers and students only
  • it is the responsibility of each participating teacher to ensure that electronic files are used by students, parents and personnel from our school only
  • the school representative must also agree to the Terms and Conditions stated on the School Licence Order Form when ordering a School Licence on behalf of their school
  • the school is the owner of the licence or licences (not the teachers/students who are allocated the online resources).
  1. I understand whether purchased via individual access or school access, where an online product is categorised as a class licence it is paid per class, a teacher licence is paid per teacher and a student licence is paid per student. I confirm that the number of classes, teachers and students (where applicable) purchased is correct and that only these classes, teachers and students will use the resources.

  2. Under the terms of this agreement, in accordance with the Copyright Act 1968 I am not authorised to:

  • store or post files or links to files in publicly available or non-secure electronic environments
  • share, sell or hire out the electronic files or copies of the electronic files with/to a third party (individual or school)
  • alter, edit or reformat any of the files.
  1. Any saved or printed materials from any product in my Firefly Online Account may only be used during the valid period of access (which aligns with the Australian school year expiring 31 December each year).
  2. Any saved or printed materials from any product in my Firefly Online Account must be destroyed once the period of access has expired.
  3. Once an Access Code is redeemed or payment is made, it is not refundable.
  4. I may be contacted regarding the use and availability of the service, including but not limited to, email notifications about expiry and renewal options, and significant changes to any online products I have used. If I no longer wish to receive such email notifications I can choose to opt out.
  5. I understand the system requirements for using Firefly Education’s online products.
  6. Firefly Education reserves the right to terminate access, without refund, should these Terms and Conditions of use be violated. Any breaches of these Terms and Conditions may also result in legal action.
Definitions of access

‘Individual access’ means online access obtained for use by an individual for their classroom only. The individual is the owner of the licence. Individual access is applicable (but not restricted) to the use of:

  • Writing Time Online
  • Think Mentals Answers
  • iMaths Online Trial, Sound Waves Teaching Resources Trial, Maths Trek Online Trial, English Stars Trial, Think Mentals Digital Trial or BitMaths Trial*
  • iMaths Online, Sound Waves Teaching Resources, Maths Trek Online, English Stars, Think Mentals Digital or BitMaths purchased directly through your Firefly Online Account by redeeming an Access Code, or access granted by a Firefly Education employee.

*It is understood that a 30-day Trial is strictly intended to be available to an individual only once per calendar year. If an individual is found to trial a product multiple times across multiple alias accounts Firefly Education reserve the right to terminate access.

‘School access’ means online access obtained for use by teachers or personnel within a school for subscribing classrooms only. The school is the owner of the licence or licences. School access is applicable (but not restricted) to the use of:

  • iMaths Online, Sound Waves Teaching Resources, Maths Trek Online, English Stars, Think Mentals Digital or BitMaths with access granted by the nominated Class Builder Administrator/s at your school or granted by a Firefly Education employee.
Credit card payments

Firefly Education uses the eWAY Payment Gateway for online credit card transactions at our websites. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY Payment Gateway are secured payments.

  1. Payments are fully automated with an immediate response.
  2. Your complete credit card number cannot be viewed by Firefly Education or any outside party.
  3. All transactions are performed under 128-bit SSL certificate.
  4. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  5. eWAY is an authorised third party processor for all major Australian banks.
  6. eWAY at no time accesses your funds; all monies are directly transferred from your credit card to the merchant account held by Firefly Education.
  7. Firefly Education cannot be held responsible for a security failure originating with eWAY.
  8. Firefly Education does not have access to card details unless a customer asks a staff member to complete an order on their behalf. In this case, the customer’s card details will be entered into the system, but the information will not be stored.
  9. eWay takes the storage of personal data seriously. For more information about eWAY and online credit card payments, please visit https://www.eway.com.au/legal#privacy.
Delivery policy
Physical goods

Firefly Education accepts no responsibility for incorrect billing/shipping address, phone number or email address details entered by the customer. It is the customer’s responsibility to check these details carefully.

After ordering via our web store, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Orders are generally (but not always) dispatched within two to three working days. The delivery time is dependent on your location and subject to the demands and weather impacts of standard delivery services across Australia, which can change at any given time. Generally we advise to allow up to 10 working days to receive your order, however please understand this timeframe is not guaranteed by Firefly Education. If you wish to query a delivery, please email info@fireflyeducation.com.au.

Returns and replacement goods policy

Firefly Education is proud of our products and guarantee all our products as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

  • the return is prearranged with Firefly Education, which can be done by emailing info@fireflyeducation.com.au
  • the product is returned to us with proof of purchase within 14 days of the date of purchase
  • the product is in its original condition
  • the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.

Should there be any problems with defective product, please contact Firefly Education first. All returns must be prearranged by emailing info@fireflyeducation.com.au. Please check your order carefully as we do not provide refunds or replacements should you order incorrectly or change your mind.

Restriction to the supply of goods

Firefly Education reserves the right at its sole discretion not to supply certain customers or to apply limitations of quantity or value where it is appropriate.

Warranties and limitation of liability

Firefly Education makes no representations or warranties of any kind as to the operation of this website or the information, content, materials or products included on this website.

This website is at the customer’s sole risk. Firefly Education does not warrant that this website, its servers or emails sent from Firefly Education are free of viruses or warrant its uninterrupted availability. Firefly Education will not be liable for any damages of any kind arising from the use of this website, including direct, incidental, and consequential damages and loss of business or profits.

Firefly Education reserves the right to make corrections and changes to this website at any time without notice.

Applicable law

These Terms and Conditions are governed by Australian law. Any grievance or dispute is subject to the non-exclusive jurisdiction of the Australian courts.


Firefly Education competitions are only open to persons employed by an Australian school. Entrants must be 18 years or older. Personal information provided when entering a Firefly Education competition will be treated in accordance with Firefly Education’s Privacy Policy. Entrants may be contacted by a Firefly Education representative to discuss Firefly Education products. Entry into any Firefly Education competition is deemed an acceptance of all terms and conditions.

For more specific terms and conditions, refer to each competitions’ individual terms and conditions page.