Help Desk

For technical support and answers to our most frequently asked questions.

What system requirements are needed for Firefly Online products?

Back to articles

What system requirements are needed for Firefly Online products?

English Stars iMaths Sound Waves Spelling Think Mentals Writing Time

Firefly Online products have been designed using modern, standard-based technologies.


All Firefly Online products are web-based and therefore connection to the internet is required to access any of our online products.


Firefly Online products should work in any modern web browser that supports modern, standard-based technologies, including Google Chrome and Apple Safari on iOS, Windows and OS X.

To ensure that our products work on the most commonly used and up-to-date browsers, it does mean that some of our online products (such as Sound Waves Spelling Online and BitMaths) are known to be incompatible with outdated or unsupported web browsers such as Internet Explorer 11. Refer to Microsoft’s customer recommendations to move to Microsoft Edge.

Please note there may be other unknown browsers that are unsupported and therefore incompatible with our online products.


Most videos are hosted at Vimeo and some are hosted at YouTube, so school firewall rules might need to be updated.

Having trouble with our products?

Submit a Help Desk request