Think Mentals Help Desk - Firefly Education

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Help Desk

For technical support and answers to our most frequently asked questions.

Think Mentals Help Desk

Firefly Online Account

Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
How do I access the online teaching resources?

5 series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
I’ve forgotten my password – what should I do?

All series
How do I update my school details in my account?

All series

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Class Builder

How can I purchase additional products for my school licence?

5 series
I've set up the Class Builder, my teachers have access to the products but I still don't – what should I do?

4 series
How do I set up my Class Builder?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series
My students have individual Student Logins, can I convert my class over to a Class Code instead?

4 series

See all 9 articles

Student Access

I have purchased an Individual Licence, how can I set up student access?

3 series
My students have individual Student Logins, can I convert my class over to a Class Code instead?

4 series
Where do I find my students' login details?

5 series
Are Firefly Online products available as an app for students?

4 series
My students' Think Mentals activities are locked – how do I unlock them?

Think Mentals

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Troubleshooting

My students' Think Mentals activities are locked – how do I unlock them?

Think Mentals
My students appear to have Eyes Up Front activated – what should I do?

5 series
Videos seem to be blocked – what can we do?

All series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
What system requirements are needed for Firefly Online products?

All series

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Product Features

How is Year 1 different from Years 2–6 in Think Mentals?

Think Mentals
My students' Think Mentals activities are locked – how do I unlock them?

Think Mentals
I’m using Student Workbooks in my classroom – where can I find the answers?

Think Mentals
How do I reset an activity?

Think Mentals
How do I export assessment results for my class?

Think Mentals

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Purchasing

How can I purchase physical products?

4 series
How can I purchase additional products for my school licence?

5 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series
Can teacher aides and curriculum leaders access the online resources?

4 series

See all 7 articles

At Home Learning

My child uses Think Mentals Digital Classroom – is parent access available?

Think Mentals
I’m a home-schooler – what are my options for using Think Mentals?

Think Mentals

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Having trouble with our products?

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Please note: Firefly Education operates a 4-day work week (Monday–Thursday).

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