Sound Waves Help Desk - Firefly Education

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Sound Waves Early Literacy (F–2)Systematic synthetic phonics, word study and reading Sound Waves Word Study (3–6)Spelling patterns, morphology and etymology English Stars (3–6)Comprehension, text types and grammar Writing Time (F–6)Adventures in handwriting Maths Trek (F–6)Exploring maths in the real world Think Mentals (1–6)Maths strategies and practice
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BitMaths (7–8)A digital maths resource for junior secondary
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For technical support and answers to our most frequently asked questions.

Sound Waves Help Desk

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Firefly Online Account

Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
How do I access the online teaching resources?

5 series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
I’ve forgotten my password – what should I do?

All series
How do I update my school details in my account?

All series

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Class Builder

Can I purchase the Sound Waves eReaders without the Online Teaching Resources?

Sound Waves
How can I purchase additional products for my school licence?

5 series
I've set up the Class Builder, my teachers have access to the products but I still don't – what should I do?

4 series
How do I set up my Class Builder?

5 series
My school has purchased the printable Student Book pages – where can I find them?

Maths Trek Sound Waves

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Student Access

How does locking work for the Sound Waves Decodable eReaders?

Sound Waves
Can I purchase the Sound Waves eReaders without the Online Teaching Resources?

Sound Waves
My students have individual Student Logins, can I convert my class over to a Class Code instead?

4 series
Where do I find my students' login details?

5 series
Are Firefly Online products available as an app for students?

4 series

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Troubleshooting

My school has purchased the printable Student Book pages – where can I find them?

Maths Trek Sound Waves
My students appear to have Eyes Up Front activated – what should I do?

5 series
Videos seem to be blocked – what can we do?

All series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
What system requirements are needed for Firefly Online products?

All series

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Product Features

How does locking work for the Sound Waves Decodable eReaders?

Sound Waves
My school has purchased the printable Student Book pages – where can I find them?

Maths Trek Sound Waves
Where can I find the Sound Waves Content Reviews?

Sound Waves
Where can I find Sound Waves Student Book answers online?

Sound Waves
What is Eyes Up Front, how do I use it?

4 series

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Purchasing

Are Firefly online resources approved under the NSW Online Learning Tools Marketplace?

5 series
Can I purchase the Sound Waves eReaders without the Online Teaching Resources?

Sound Waves
What's the difference between an Individual Licence and a School Licence?

Maths Trek Sound Waves
How can I purchase physical products?

4 series
How can I purchase additional products for my school licence?

5 series

See all 12 articles →

At Home Learning

I'm a home-schooler – can I use Sound Waves Decodable Readers?

Sound Waves
What do I need to teach Sound Waves to my homeschool student?

Sound Waves

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