English Stars Help Desk - Firefly Education

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Sound Waves LiteracySystematic synthetic phonics, word study and reading English StarsComprehension, text types and grammar Writing TimeAdventures in handwriting Maths TrekExploring maths in the real world Think MentalsMaths strategies and practice iMathsInvestigation-based numeracy
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BitMathsA digital maths resource for junior secondary
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Sound Waves Literacy English Stars Writing Time Maths Trek Think Mentals iMaths BitMaths View All Series

Help Desk

For technical support and answers to our most frequently asked questions.

English Stars Help Desk

Firefly Online Account

How do I update my school details in my account?

All series
I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

5 series
I’ve forgotten my password – what should I do?

All series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

6 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

6 series

See all 13 articles

Planning and Teaching

What is Eyes Up Front, how do I use it?

4 series
Do I have to follow the English Stars Yearly Plan?

English Stars
How do I reset an activity?

English Stars
We use online activities – what if I want the whole class to complete an extension activity?

English Stars
My students' activities are locked – how do I unlock them?

English Stars

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Assessment and Answers

How do I export assessment results for my class?

English Stars
Where do I find the Editable Rubrics?

English Stars

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Troubleshooting

What system requirements are needed for Firefly Online products?

All series
Videos seem to be blocked – what can we do?

All series
My students appear to have Eyes Up Front activated, but it's not showing as activated on my teacher access – what should I do?

English Stars Think Mentals
My students' activities are locked – how do I unlock them?

English Stars
Are Firefly Online products available as an app for students?

5 series

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At Home Learning

I'm a home-schooler – how do I purchase English Stars?

English Stars
My child uses English Stars – is parent access available?

English Stars

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Purchasing

Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

6 series

Having trouble with our products?

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