English Stars Help Desk - Firefly Education

Help Desk

For technical support and answers to our most frequently asked questions.

Firefly Online Account

How do I update my school details in my account?

7 series
I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

5 series
I’ve forgotten my password – what should I do?

7 series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

6 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

6 series

See all 12 articles

Planning and Teaching

See all 6 articles

Assessment and Answers

See all 2 articles

Troubleshooting

See all 5 articles

At Home Learning

See all 2 articles

Having trouble with our products?

Submit a Help Desk request