English Stars Help Desk - Firefly Education

Help Desk

For technical support and answers to our most frequently asked questions.

Firefly Online Account

How do I update my school details in my account?

All series
I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

4 series
I’ve forgotten my password – what should I do?

All series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

5 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series

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Planning and Teaching

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Assessment and Answers

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Troubleshooting

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At Home Learning

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