BitMaths Help Desk - Firefly Education

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Help Desk

For technical support and answers to our most frequently asked questions.

BitMaths Help Desk

Firefly Online Account

Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
How do I access the online teaching resources?

5 series
My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

5 series
I’ve forgotten my password – what should I do?

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How do I update my school details in my account?

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Class Builder

How can I purchase additional products for my school licence?

5 series
How do I set up my Class Builder?

5 series
We use BitMaths. I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

BitMaths
I have purchased an Individual Licence, how can I set up student access?

3 series
How can I regenerate a student's password?

5 series

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Student Access

I have purchased an Individual Licence, how can I set up student access?

3 series
Where do I find my students' login details?

5 series
My students appear to have Eyes Up Front activated – what should I do?

5 series
How is student privacy catered for?

5 series
How can I regenerate a student's password?

5 series

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Troubleshooting

My students appear to have Eyes Up Front activated – what should I do?

5 series
Videos seem to be blocked – what can we do?

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I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series
What system requirements are needed for Firefly Online products?

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Purchasing

How can I purchase additional products for my school licence?

5 series
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

5 series
I have purchased an Individual Licence, how can I set up student access?

3 series
How do I access the online teaching resources?

5 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

5 series

See all 5 articles

At Home Learning

I'm a home-schooler – how do I purchase BitMaths?

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