Help Desk - Firefly Education

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Sound Waves LiteracySystematic synthetic phonics, word study and reading English StarsComprehension, text types and grammar Writing TimeAdventures in handwriting Maths TrekExploring maths in the real world Think MentalsMaths strategies and practice iMathsInvestigation-based numeracy
Secondary
BitMathsA digital maths resource for junior secondary
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Sound Waves Literacy
English Stars
Writing Time
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Firefly Online Account

How do I update my school details in my account?

All series
I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

5 series
I’ve forgotten my password – what should I do?

All series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

6 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

6 series

See all 20 articles

Planning and Teaching

What is Eyes Up Front, how do I use it?

4 series
How do I plan my yearly program?

iMaths
I teach a composite class – is there a Composite Yearly Plan?

iMaths
I've checked the Plan Sharing box in iPlanner, but my colleague still can't see it in their account – what should we do?

iMaths
Do I have to follow the English Stars Yearly Plan?

English Stars

See all 15 articles

Assessment and Answers

Where can I find Student Book answers online?

Sound Waves Literacy
Where can I find Student Book answers online?

iMaths
Where do I find the Editable Rubrics?

iMaths
Where do I find the End-of-year Test?

iMaths
Where do I find the Readiness Test?

iMaths

See all 11 articles

Troubleshooting

What system requirements are needed for Firefly Online products?

All series
Videos seem to be blocked – what can we do?

All series
I've checked the Plan Sharing box in iPlanner, but my colleague still can't see it in their account – what should we do?

iMaths
My students appear to have Eyes Up Front activated, but it's not showing as activated on my teacher access – what should I do?

English Stars Think Mentals
My students' activities are locked – how do I unlock them?

English Stars

See all 7 articles

At Home Learning

I'm a home-schooler – how do I purchase English Stars?

English Stars
My child uses English Stars – is parent access available?

English Stars
I’m a home-schooler – what are my options for using Think Mentals?

Think Mentals
My child uses Think Mentals Digital Classroom – is parent access available?

Think Mentals
What do I need to teach iMaths to my home-schooled student?

iMaths

See all 9 articles

Purchasing

Why does the Sound Waves Decodable Reader Support set cost more than the Core and Extended sets?

Sound Waves Literacy
Why do you only sell the Sound Waves Decodable Readers in single sets and not class sets?

Sound Waves Literacy
Are Firefly Online products part of the Safer Technologies 4 Schools (ST4S) Product Badge Program?

6 series

See all 3 articles

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