Help Desk - Firefly Education

Help Desk

For technical support and answers to our most frequently asked questions.

Choose Series

Firefly Online Account

How do I update my school details in my account?

All series
I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

4 series
I’ve forgotten my password – what should I do?

All series
I am a Class Builder Administrator – what does it mean if a teacher is unverified?

4 series
I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

4 series

See all 17 articles

Planning and Teaching

See all 16 articles

Assessment and Answers

See all 10 articles

Troubleshooting

See all 7 articles

At Home Learning

See all 7 articles

Having trouble with our products?

Submit a Help Desk request