Firefly Online Account

• How do I update my school details in my account?

  7 series

• I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

  5 series

• We use BitMaths. I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

  BitMaths

• I’ve forgotten my password – what should I do?

  7 series

• I am a Class Builder Administrator – what does it mean if a teacher is unverified?

  6 series

• I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

  6 series

• My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

  6 series

• How do I access the Sound Waves Spelling Online Teaching Resources?

  Sound Waves Spelling

• How do I access iMaths Online?

  iMaths

• How can I regenerate a student's password?

  5 series

• How is student privacy catered for?

  6 series

• Can teacher aides and curriculum leaders access the online resources?

  5 series

• Can my students access the resources at Writing Time Online?

  Writing Time

• What's the difference between 'Online' and 'Online with printable Student Book pages' access?

  iMaths

• What's the difference between an Individual Licence and a School Licence?

  iMaths

• Where do I find my students' login details?

  5 series

• My students have individual Student Logins, can I convert my class over to a Class Code instead?

  4 series

• I have purchased an Individual Licence, how can I set up student access?

  English Stars Think Mentals

• I have purchased a BitMaths Individual Licence, how can I set up student access?

  BitMaths