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I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

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I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

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There may be a number of reasons why teachers don’t appear to have access to online resources.

First, check if the teacher is listed as verified or unverified. If they are listed as unverified, check that you’ve entered the correct email address.

  • If the email address was entered incorrectly, remove the teacher from Class Builder, and Add a Single Teacher again with the correct email address.
  • If the email address is correct, instructions for verifying their new account are included in the email sent when they were added to Class Builder.

If they are listed as verified, it’s possible that the teacher has two Firefly Online accounts: one registered to their personal email and one registered to their school. If this is the case, ensure the teacher is logging in with the email you’ve allocated programs to in Class Builder.

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