Firefly Online Account

• How do I update my school details in my account?

  All series

• I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

  4 series

• I’ve forgotten my password – what should I do?

  All series

• I am a Class Builder Administrator – what does it mean if a teacher is unverified?

  4 series

• I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

  4 series

• My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

  4 series

• How do I set up my unique student logins?

  English Stars Think Mentals

• How can I regenerate a student's password?

  English Stars Think Mentals

• How is student privacy catered for?

  English Stars Think Mentals

• Can teacher aides and curriculum leaders access English Stars?

  English Stars