Firefly Online Account

• How do I update my school details in my account?

  All series

• I've added teachers to our Class Builder, but they're saying they don't have access – what can I do?

  4 series

• I’ve forgotten my password – what should I do?

  All series

• I am a Class Builder Administrator – what does it mean if a teacher is unverified?

  5 series

• I'm trying to purchase a licence for my school, but my school is listed as unverified – how can I get it verified?

  5 series

• My school has a school licence, but the products aren't appearing in my account – how can I get access to the products?

  5 series

• How can I regenerate a student's password?

  5 series

• How is student privacy catered for?

  5 series

• Can teacher aides and curriculum leaders access the online resources?

  4 series

• Where do I find my students' login details?

  5 series

• My students have individual Student Logins, can I convert my class over to a Class Code instead?

  4 series

• I have purchased an Individual Licence, how can I set up student access?

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